# Refund & Cancellation Policy

Last Updated: 07 December 2025

⚠️ Due to the nature of live plants, our refund policy is limited.

## 1. Order Cancellation

- Orders can be cancelled within 24 hours of placing the order.
- Once dispatched, orders cannot be cancelled.

## 2. Refund Eligibility

Refunds are applicable only if:

- Wrong product delivered
- Product severely damaged during transit (photo/video proof required within 24 hours of delivery)

## 3. Non-Refundable Items

- Live plants damaged due to improper care after delivery
- Delay caused by courier partners or natural conditions
- Change of mind after dispatch

## 4. Refund Process

- Approved refunds will be processed to the original payment method via Razorpay
- Refund timeline: 5–7 working days

## 5. Contact for Refund Issues

- 📧 Email: pripriyanursery@gmail.com
- 📞 Phone: +91 9679164875